Many issues can be related to the browser/operating system you are using.

If you are experiencing any issues using our website, send Support important info regarding your computer.
Click on the link below to the ‘What’s My Browser’ page. This page will provide a link that can be emailed to Support.

What’s My Browser


The My Courses page has two sections: the ‘In Progress’ section at the top, and the ‘Completed’ area at the bottom of the page.
After you pass a module, it moves down to the ‘Completed’ area. If you use the Chrome browser, and can’t see the ‘Completed’ area, contact Support.
You will need to access the ‘Completed’ area to download your certificates. Note that some programs only issue a certificate after all of the modules in that program are complete.


I use the Internet Explorer browser with an older version of Windows (XP/Vista/7/8/8.1).
When I click Login, it kicks me back to the Home page, or the page will not open or load.

This is a known issue on earlier Windows operating systems (not on Windows 10 computers).
We recommend that you use the Chrome browser.

If the issue persists using Chrome, restart your computer and try again.

Download Chrome

Not sure what browser/operating system you are using?

Click Here

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